Marten damage

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A software update could suddenly no longer be installed - for which there could be several reasons. We contacted the Tesla Service Center Munich / Feldkirchen and received the information (remote diagnosis) by telephone: A control unit could not be reached. 
We then had an appointment with the service center, whereupon our Tesla was checked. Finally, we were told: The wiring harness was being pitted.
Our vehicle is actually always in the garage, but the garage door has about fist-sized holes, so we can not say with certainty that no marten could invade.
We then looked for a solution to our problem in order to be able to prevent such incidents in the future.
On the Internet, we then discovered a website of the company Marder Stop & Go, on which effective options against the animal car lovers (the Our seemed to have a very good taste) are explained. Metal plates that are supplied with electricity - similar to a pasture fence. This just scares the animals, but does not hurt them.

After we got in contact with the company and after consultation with Tesla regarding the installation of the device (in the electric car that is yet another matter ..), Stop & Go agreed to install the marten defense.

The service was very good - there came two professionals who installed the device in a partner service station. We had chosen the device: 8 Plus-Minus Skt. The installation took quite a while, because there is less space in the Tesla than in conventional cars.

So far, we had no more problems with our two vehicles - everything runs flawlessly! :)

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Total software crash

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By trying to start the vehicle, the message appeared:

"Vehicle needs servicing, contact Tesla Service"

"Vehicle needs to be maintained, power reduced"

"Vehicle has to be maintained, driving is not possible"

The attempt to restart the Tesla with the two knobs on the steering wheel, didn't lead to success.

We called Tesla in Linz and reported our problem. Tesla immediately sent a towing service to our home, which arrived quite quickly. The vehicle was then towed (using tow mode of the car) and transported to Linz. We got a replacement car (BMW) because according to the Service Center Tesla replacement cars can only be lent when the "problem vehicle" is delivered personally in the service center.

After one week we got feedback from Tesla. They couldn't describe the exact cause - such a total failure could theoretically occur again, but this is quite unlikely ..

The problem had happened before, but only on newer generation vehicles. Tesla US is already taking care of that.

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